Quality Specialist/PI Coordinator for Trauma

Job Number
Banner Thunderbird Medical Center
Banner Thunderbird Medical Center - Trauma Admin-Hosp
Position Type
FT: Full-Time
Street Address
5555 West Thunderbird
City & State
Posting Category
New Grad



Banner Thunderbird Medical Center in Glendale Arizona is seeking and experienced Quality Specialist/ Performance Improvement Coordinator for Trauma service line.


This is an exciting opportunity to develop brand new ACS level II trauma center in the northwest Phoenix metropolitan area. Located on a 33-acre campus in Glendale, Arizona, Banner Thunderbird Medical Center is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals.  

Qualified applicants must have a minimum of Bachelor’s Degree in Nursing with a minimum of five years clinical experience in a high patient acuity area such as ED and/or surgical/trauma critical care, and a current AZ RN licensure. 


About Banner Thunderbird Medical Center
Nonprofit Banner Thunderbird Medical Center opened its doors in 1983 and has been growing ever since to meet the health care needs of the communities it serves in northwest metropolitan Phoenix. Today, the 555-bed hospital - one of the largest hospitals in the state - is annually ranked as one of the top hospitals in the Phoenix metropolitan area by US News & World Report and enjoys a reputation as the preferred provider of care to children and adults in the area in consumer preference surveys. The tertiary care hospital provides everything from routine to advanced, specialized care to both adult and pediatric patients. Specialized services include cardiology, orthopedic surgery, pediatrics, neurosurgery, robotic surgery, stroke care and a women and infants services program. Additionally, in partnership with top-ranked MD Anderson Cancer Center, Banner Thunderbird also offers state-of-the-art cancer care. Banner Thunderbird is certified as a Joint Commission Primary Stroke Center and features a 35-bed Level III neonatal intensive care unit that cares for babies of high-risk pregnancies and those born prematurely. Banner Thunderbird is also home to the only pediatric intensive care unit for seriously ill or injured children in the area. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position plans, coordinates, implements and evaluates facility and/or system-wide quality/performance improvements, patient safety programs, and/or coordinates compliance and regulatory programs for preparedness and accreditation requirements. The position works closely with system initiatives. All work processed by the incumbent is considered confidential and protected from discovery, pursuant to state statutes.

Essential Functions

  • Coordinates investigation, analysis, and responds to quality/patient safety issues, events, significant care issues or trends. Leads and/or facilitate root cause analysis, failure modes and effects analysis, and process improvement, working with multidisciplinary teams.

  • Develops and analyzes data for administrative and clinical decision making, as well as regulatory requirements. Coordinates implementation of data collection processes: provide analysis, summary, research and benchmarking. Prepares and present reports for appropriate facility, system, and other external agencies. Provides oversight to projects including data abstracting and data entry as appropriate.

  • Serves as a resource and leads and/or facilities task forces to plan, implement and coordinate facility activities to maximize service quality, effectiveness and efficiency. Collaborates with key stakeholders to evaluate, plan and implement process improvements and patient safety programs across the facility and/or system.

  • Supports implementation of facility quality and patient safety goals, policies, procedures, and activities designed to meet the requirements of regulatory and accrediting agencies such as JCAHO, CMS, DHS, and the peer review organizations.

  • Acts as consultant and educator in program development and special projects as determined by their supervisor.

  • Participates in implementation of evidence-based practices at the facility or system level.

  • May coordinate peer review activities for physicians and other healthcare providers and provide information for departmental improvement activities, credentialing, and reappointment.

  • In some roles, this position may supervise professional staff.

  • Minimum Qualifications

    Requires Bachelors degree or equivalent in nursing or other healthcare related field and either an RN license in state worked OR a clinical background with current license/certification or equivalent experience.

    Requires a proficiency level typically attained with 5 years acute care clinical experience.

    Requires ability to perform complex statistical analysis and highly developed problem solving skills. Requires the ability to manage programs and projects. Requires demonstrated excellence in interpersonal and written communication skills.

    Preferred Qualifications

    Registered Nurse (RN) license preferred. Certified Professional in Healthcare Quality (CPHQ) certification is preferred. Experience with process improvement, regulatory/accreditation programs, data management, and analysis including graphic development and presentations is highly desirable

    Additional related education and/or experience preferred.