Rehabilitation Services Senior Manager

Job Number
Banner Desert & Cardon Children's Medical Center
Banner Desert Medical Center - Thrpy-Acute-Hosp
Position Type
FT: Full-Time
Street Address
1400 South Dobson Rd
City & State
Posting Category
Rehab / Therapy
New Grad


Banner Desert Rehab Department

Rehab Services Sr. Manager


Servicing our adult patient population, our Rehab team is focused on fulfilling Banner’s mission to make a difference in people’s lives through excellent patient care.  As vital members of the care team, our OTs, PTs, and SLPs partner with our physicians, nurses, case management and most importantly, our patients and their families to provide a comprehensive, collaborative treatment approach.


We offer unique, exciting opportunities/programs for innovative care including:


  • Certified Primary Stroke Center
  • Regional Neuroscience Center
  • Banner Core Orthopedics Program
  • Trauma I designation
  • Wound Care
  • Vestibular therapy


About Banner Desert Medical Center
Located on an 80-acre campus in Mesa, Arizona, Banner Desert Medical Center is one of Arizona's largest and most comprehensive hospitals and is recognized by U.S. News and World Report as one of Phoenix's Best Hospitals. We provide an abundance of exceptional opportunities with more than 600 licensed beds, including over 100 dedicated to children. Areas of excellence include high-risk pregnancy and neonatal care, obstetrics and gynecology, pediatrics, cardiology, oncology and emergency medicine. With 21 operating rooms, we offer a full range of surgical specialties and advanced technology that includes the daVincir Surgical System.

About Banner Cardon Children's Medical Center

If you desire to provide the best care possible to the most vulnerable patients, come to Cardon Children's Medical Center in Mesa, Ariz. Within our 248-bed, state-of-the-art facility, specially trained nurses, physicians and other clinical professionals utilize the most advanced technology - including iCare ICU monitoring and robotic surgery - to provide high quality, child-friendly, family-centered care. Our facilities feature a recently expanded 104-bed NICU, a 24-bed PICU, six pediatric ORs and a 26-bed ED. We also offer dedicated pediatric rehab, radiology, oncology and hematology capabilities. With clinical diversity, exceptional training programs and a supportive culture, this is a place where you can grow in your career as you help our very special patients.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position is responsible for providing leadership and direction to a rehabilitation department(s)/area in the achievement of balanced initiatives and delivery of excellent patient care. This includes accountability for planning, directing, and monitoring operational, programmatic and patient outcomes. The incumbent will be responsible for evaluations, recruitment, retention and disciplinary actions as needed with consultation from the Director as needed. Incumbent will be responsible for developing the budget while executing financial acumen and problem solving/plan of actions relating to that budget. Outstanding communication, problem solving, change management and relationship skills are required to influence employee engagement, resource utilization and patients and physician satisfaction. Incumbent must inspire employees to achieve personal and professional goals and objectives. The position is responsible for role modeling service excellence in all interactions and leading a culture of recognition and celebration.

Essential Functions

  • Provides leadership and direction to the rehabilitation staff to continuously improve clinical, financial and service outcomes. Develops performance goals and objectives for the department consistent with those of the facility and the organizations overall strategic plan. Monitors and analyzes the results to identify trends and opportunities for improvement. Assures the successful achievement of balanced initiatives by effectively "connecting the dots" and promoting staff participation and shared leadership involvement. Utilizes data to support process improvement initiatives.

  • Oversees and Manages the daily operations of the department. Participates in developing, monitoring and revising department policies and procedures consistent with current standards of practice. Responsible for developing, implementing, monitoring, revising program specific guidelines essential to the achievement of department initiatives. Assesses and maintains a staffing plan that efficiently and effectively utilizes the appropriate resources ensuring competency, skill mix and adequate number of staff. Responsible for promoting staff participation in Gallup Q12 and achieving department impact goals.

  • Recruits and selects "best fit" competent, talented and self-directed employees. Ensures thorough orientation and training of all clinical and non-clinical staff in assigned work areas. Utilizes performance recognition program to coach employees on accountability, performance and service standards. Provides timely and meaningful performance assessments and co-created action plans that promote personal and professional development.

  • Facilitates and provides patient centered interdisciplinary care. Ensures clinical and age specific competency of staff. Promotes clinical excellence by monitoring objectives and outcomes of preceptor program. Maintains own clinical awareness and competencies as required by the department in order to assure competency of staff and mentor staff to improve clinical performance and problem-solving skills.

  • Investigates and initiates the resolution of patient and /or physician complaints. Responsible for patient rounding and data collection to enhance patient satisfaction. Investigates and develops new and renewed processes that produce an improved level of service. Role models behaviors consistent with Banners service standard initiatives.

  • Develops and achieves department annual budget. Monitors financial performance reports and makes staffing and operational adjustments to meet performance targets. Accountable for monitoring and achieving individual employee and department productivity targets. Identifies and makes recommendations for equipment needs, including capital equipment. Provides leadership to the adherence of JCAHO and other regulatory agency standards.

  • Seeks out opportunities to build relationships with physicians, hospital and facility peers, and other people resources who can contribute to the success of department's initiatives. Identifies opportunities to improve service delivery and/or program growth.

  • Minimum Qualifications

    Graduate of an accredited program in Occupational, Physical, Audiology or Speech Language Pathology

    Must a hold a current license or certification in their respective discipline. BLS certification required.

    A minimum of four years of clinical experience, two years related to the patient population and scope of practice is preferred. Two years of leadership experience, staffing and team building is required. Must demonstrate excellent customer service, interpersonal communication, complex problem solving skills and the ability to direct, monitor, evaluate and plan processes.

    Multi-line/feature telephone, personal computer, printer, copy machine, fax machine, calculator, typewriter, pager and therapy equipment for patient care.

    Preferred Qualifications

    Masters degree preferred

    Additional related education and/or experience preferred.