Service Center Representative

Job Number
202719
Banner Staffing Services - Arizona
Shift
Other
Department
Banner Staffing Service AZ - Banner Staffing Services-AZ
Position Type
BR: Banner Registry
Street Address
525 W. Brown Road
City & State
US-AZ-Mesa
Posting Category
Administrative / Clerical

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Banner Staffing Services (BSS) provides stability for the health care professional that comes with 20 years of success.  BSS employees take advantage of highly competitive pay rates and enjoy the flexible scheduling benefits associated with Banner Health's preferred registry provider.

 

We are currently looking for Experienced Call Center staff to work in our offices at the Tucson Service Center  

  

This position supports the organization’s service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large.

 

 

Positions are based through Banner Staffing Services and unfortunately there are no guaranteed hours or benefits offered.

 

 Registry employment includes:

  • Competitive wages
  • Paid orientation
  • Flexible Schedules
  • Fewer Shifts Cancelled
  • Employee Assistance Program
  • ECHO (Employee wellness program)
  • Employee Perks
    • Discount Entertainment tickets
    • Restaurant discounts
    • Shopping discounts
    • Auto Purchase Plan

benifits call center service center CSR inbound calls patient services 

 

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About Banner Staffing Service AZ
Supporting Banner Health, Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. In addition, we provide the best training in the business, so you can hit the ground running as you enjoy unequaled clinical variety, professional flexibility and lifestyle choices. We provide registry and travel assignments throughout the western United States. The registry allows you to create your own schedule by offering opportunities in a variety of hospital, home care and primary care settings. Banner Travel offers short-term assignments of three twelve-hour shifts per week. Our pay rates are highly competitive, and we offer training in the country's most advanced simulation center. You will also enjoy the stability only an organization as large and successful as Banner Health can offer.

 

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About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position supports the organizations service center by providing daily customer service to physicians and/or staff, employees, health and dental plan members and dependents, payors, hospital staff, and the community at large. Herein referred to as customer.

 

Essential Functions

  • Receives, documents, researches and responds to customer inquiries following established policies, procedures and standards. (Answer, identify, research, document, and respond to a diverse and high volume of inbound and outbound health insurance related customer calls on a daily basis.)

 

  • Prepares and/or initiates a variety of correspondence/documents in response to customer inquiries, following departmental procedures and compliance guidelines.(Meet quality, quantity, and timeliness standards to achieve individual department performance goals as defined within the department guidelines and compliance standards.)

 

  • Facilitates timely research and issue resolution through interaction and communication with the appropriate parties, which includes but is not limited to, department team members, employees within the organization, physician offices, and/or contracted plan representatives.

 

  • Works cohesively with team members to ensure delivery of outstanding customer service, in a positive work environment, that supports the departments ongoing goals and objectives.

 

  • Fulfills informational needs of clients for care coordination of members, appropriate access to contracted providers, services of contracted managed care organizations, employee benefits, health and dental plan inquiries, and services of staff such as utilization review, prior authorization, billing and contract management.

 

 

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Demonstrated ability to provide essential customer service and knowledge in a high paced contact center environment as typically demonstrated with up to one year of experience, preferably in a healthcare or managed care. Ability to use technology tools to research and obtain accurate information to respond to customer inquiries via incoming calls, emails and/or instant messaging/chat avenues while maintaining a professional and service oriented demeanor at all times. Demonstrated ability to utilize computer and typing skills.

The candidate must possess excellent communication skills to maintain a positive and helpful attitude with customers. Must have the ability to follow oral and written directions as they relate to the functions listed above. Must have the ability to acquire and utilize a sound knowledge of the companys customer information systems, as well as, fundamental knowledge of the organizations benefit programs, as described above. Must possess excellent organizational and time management skills to display the ability to provide timely, accurate information on a variety of benefit-oriented subjects.

Preferred Qualifications

Bilingual preferred. Associate's degree with at least one to two years experience in a high call volume service center strongly preferred.

Additional related education and/or experience preferred.