Poison Information Specialist

Job Number
Banner Staffing Services - Arizona
Banner Staffing Service AZ - Banner Staffing Services-AZ
Position Type
BR: Banner Registry
Street Address
525 W. Brown Road
City & State
Posting Category
Nursing - Other
New Grad


The Banner University Medical Center Phoenix Poison and Drug Information Center manages poison and drug exposures calls from the public and health care facilities by telephone. Our designated service area is Maricopa County, AZ.

The Poison Center manages an average of 70,000 calls per year and makes over 100,000 follow-up calls on poison and drug exposure calls from the public and health care facilities. Poison Center nurses also work with various health departments in Arizona assisting with public health issues and also offer support to Banner Occupational Health on PEP (post exposure prophylaxis). All incoming calls are documented in an on-line EMR made exclusively for poison centers.

We are currently seeking a PRN Poison Information Specialist to manage calls received at the Poison Center.  Shift vary from 6pm-6:30am or 7pm - 7a;30am.  Requires every other weekend.

This position requires excellent critical thinking skills and are typically RNs with a BSN or higher, with 2+ years recent critical care experience or Pharmacists. All Specialist in Poison Information are required to take a National Certification exam to become a “Certified Specialist in Poison Information” after 18 -24 months of working in the poison center. A Certified Specialist in Poison Information (CSPI) is a pharmacist, nurse or physician who has passed a national certification exam sponsored by the American Association of Poison Control Centers. Qualifications to take the exam include having worked in a poison center for at least one year and managed at least 2,000 human exposure cases


About Banner Staffing Service AZ
Supporting Banner Health, Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. In addition, we provide the best training in the business, so you can hit the ground running as you enjoy unequaled clinical variety, professional flexibility and lifestyle choices. We provide registry and travel assignments throughout the western United States. The registry allows you to create your own schedule by offering opportunities in a variety of hospital, home care and primary care settings. Banner Travel offers short-term assignments of three twelve-hour shifts per week. Our pay rates are highly competitive, and we offer training in the country's most advanced simulation center. You will also enjoy the stability only an organization as large and successful as Banner Health can offer.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position manages all calls received at the Poison Center and evaluates each call for purpose and acuity, triages as necessary. When a poison exposure has occurred, makes a toxicological assessment, recommends a treatment plan and provides necessary documentation and follow up to ensure a positive outcome. This position also provides education to the public and other health professionals. Participates in continuous quality improvement projects and serves as a liaison and resource between the Poison Center and pre-hospital caregivers and other health care facilities.


Essential Functions

  • Evaluates each call, determines purpose and whether the call needs to be triaged to another resource. For poison, drug or medical information calls, utilizes appropriate databases, books, journals, articles or consultants in order to correctly answer inquiry.


  • For exposure calls, utilizes good clinical judgment, history taking skills and information resources to make a toxicological assessment, recommends first aid treatment and/or referral to an appropriate health care resource.


  • Initiates follow-up contacts after an exposure case to reconfirm the history and gain additional information about the exposure. Continues to monitor the patients clinical course, provides reassurance and emotional support. Seeks to determine patient compliance with the treatment plan and adjusts the plan as necessary. Determines the final outcome of the patients exposure


  • Documents and codes all calls using an on-line data collection system following the coding requirements of the American Association of Poison Control Centers Toxicology Surveillance System (AAPCC-TESS).


  • Provides poison prevention education to the public and professional level toxicology education to peers and other health care professionals through lectures, medical toxicology research studies, participation in liaison programs, or other methods of knowledge delivery.



Minimum Qualifications

Knowledge of nursing, toxicology or related field as normally acquired through the completion of a bachelor's degree.

Current licensure as a nurse, physician assistant, or pharmacist in the state of Arizona required. Required to meet the guidelines of the American Association of Poison Control Centers, including maintaining certification as a Certified Poison Information Specialist.

Minimum two years of clinical experience is required

Thorough history taking skills and the ability to perform basic mathematical functions. Ability to prioritize incoming and follow-up phone calls and the ability to function effectively in stress-related situations required. Clear and compassionate verbal and written skills and the ability to maintain patient/caller confidentiality required.

Preferred Qualifications

Previous emergency, pediatric, or critical care experience. Bilingual ability.

Additional related education and/or experience preferred.