Registered Nurse Clinical Services Director

Job Number
Banner Medical Group
Banner Medical Group - Physician Admin
Position Type
FT: Full-Time
Street Address
2901 N Central Ave
City & State
Posting Category
Leadership - Nursing
New Grad


About Banner Medical Group
At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. The Banner Medical Group provides both primary and specialty care throughout the seven states in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Loveland, Colo. and Torrington, Wyo., to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,300 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position provides clinical oversight and direction to all Banner Medical Group clinical staff. This position ensures the ambulatory clinical standards are developed, implemented and continuously evaluated to ensure safe, efficient, and effective patient care. This includes partnering with medical leaders, operational leaders, and corporate services leaders to design and implement industry leadership standardization of care.


Essential Functions

  • Provides direction and clinical oversight for clinical services staff through process such as onboarding, training, mentoring, and performance reporting. Assures that clinical staff are meeting requirements for clinical competencies through annual and ongoing evaluations and training. Works with practice managers, executive directors, division medial directors and other stakeholders to achieve staff competencies and evaluation.


  • Participates in development and implementation of clinical standards to ensure that the organizational ambulatory work environment and culture supports clinical staff to excel in the performance of their roles, provide quality patient care and ensure patient safety throughout the organization.


  • Evaluates and monitors clinical performance effectiveness using standardized process, clinical outcomes, and performance management tool. This includes incorporating resources to implement standards supporting the continuum of clinical care and associated standard operating model.


  • Leads and demonstrates patient safety values of transparency, candor, non-punitive environment, and informed and data driven approach to reporting, improvements, learning, and growth by using both proactive and retrospective actions to improve the environment and culture of safety.


  • Possess a working knowledge of regulatory standards that impact the operations of the clinic and clinic process. Demonstrates the ability to interpret standards to stakeholders, coach to maintain compliance, and establish regular survey readiness.


  • Participates as a subject-matter expert and resource at local, regional and system level. Engages with clinical staff as an expert and participate on workgroups, teams, and/or councils to implement and coordinate programs, services, and/or activities for the organization. Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.


  • Evaluates, intervenes, and monitors outcomes, uses reports and data to takes actions to improve staff competencies, patient safety, outcomes, and processes. Uses communication skills to clearly articulate ideas and concepts in a support of just culture principles.


  • Demonstrates an understanding of key organization strategies and initiatives and ensures resources and programs are aligned accordingly in a highly matrixed environment. Maintains key stakeholder involvement in development and sustainability of clinical and business processes for the ambulatory setting. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day. Manages and/or coordinates the work of others. This includes performing recruitment, selection, training, and evaluation efforts. Also includes the coordination and facilitation of work through other key stakeholders and partners.



Minimum Qualifications

Equivalent to a Master's Degree in Nursing or related healthcare field.

Must possess a current, valid RN license in state of practice.

Five to seven years of progressively responsible experience in a clinical care setting, including performing at a lead/consultative role within an integrated health care/ambulatory system setting, or large multi-operational corporate healthcare environment. Proven track record of driving successful performance outcomes in a highly matrixed setting. Experience anticipating and responding to the needs of internal and external customers. Skilled in building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; developing strong, enduring, and trusting relationships; fostering the development of cohesive teams; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; implementing solutions for complex and varying problems and situations while considering the larger perspective or context.

Preferred Qualifications

Additional related education and/or experience preferred.