IT Concierge Specialist - Remote

Job Number
Banner Health (Corporate)
Banner Health (Corporate) - IT Customer Relation-Non Acute
Position Type
FT: Full-Time
Street Address
2901 N Central Avenue
City & State
Posting Category
Administrative / Clerical
New Grad


Banner Health is looking for an IT Congierge Specialist to join their team at the Banner Health Corporate Center Phoenix Plaza, located on Thomas and Central in Phoenix, AZ.  This position will be the primary point of contact for enterprise Banner workforce to manage IT requests, workflow of customer service activities and the responsibility for providing user support for assigned IT activities. This position is responsible for managing and ensuring timely customer interactions.


The ideal candidate will have the below qualifications:

  • Project Management experience
  • Exemplary Customer Service skills


This position has the potential to work remotely after 6 months.


About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position provides high quality customer service to the hospital communities in relation to all information technology functions and will assist the team members in the role of managing and coordinating projects assigned to the facility. Position activities include attending routine facility project meetings and participating in the support of major information technology and facility driven projects.


Essential Functions

  • Attends routine facility project meetings; participating in the support of major information technology and facility driven projects to ensure proper support and assistance; and proposing solutions to meet needs or exceed customer service expectations.


  • Prioritizes, directs and schedules customer requests and routine assignments. Ensure that appropriate resources are deployed to meet customer business, clinical and technical needs. Follow-up on customer requests to assure the final product has been delivered to meet expectations.


  • Provides and enhances customer support for all department services; project management and direction in the support of customer projects.


  • Interacts with customers and vendor partners in managing; assessing, designing, planning and developing detailed specifications for project assignments.


  • Utilizes problem solving techniques to independently triage problems with network infrastructure, business or product line specific applications.


  • Works with other team members and business/facility members in planning and implementation of projects and services.



Minimum Qualifications

Must possess strong knowledge as normally obtained through the completion of a bachelors degree in related field plus 2 years experience in a healthcare environment or an equivalent combination of relevant education, technical, business and healthcare experience typically achieved in 4 years of experience.

Must have in-depth working knowledge of hardware and software components to ensure the operability of the information technology infrastructure and application systems, such as knowing application hardware memory requirements or applications which require alternations to standard desktop package. Must demonstrate general knowledge of information technology and healthcare. Needs experience in small scale project planning and reporting either individual or team. Requires ability to communicate, and interact across facilities and at various levels. Successful candidate will have skills to mentor less experienced team members.

Preferred Qualifications

Additional related education and/or experience preferred.