Pharmacy Patient Advocate

Job Number
Banner Pharmacy Services
Banner Pharmacy Services - Banner Pharmacy Services
Position Type
FT: Full-Time
Street Address
2901 N Central Ave
City & State
Posting Category
New Grad


Our Patient Advocate team supports optimal patient care by specializing in managing patient assistance programs on behalf of our patients and organization. This position will require interaction and relationship-building with patients as you work to secure funding for them through manufacturers, grants, etc. We are looking for someone with a customer service focus, who is detail-oriented and has the ability to work independently or under limited supervision.



Location:   Banner Family Pharmacy-Chandler - 7300 W Detroit St, Chandler, AZ 85226 

Hours:    Monday - Friday 9:00am - 5:30pm,  No weekends, no holidays. Full range of benefts. 





About Banner Pharmacy Services
Banner Pharmacy Services division provides excellent patient care across our entire continuum through convenient access, improved medication outcomes and innovative pharmacy practices. Banner Pharmacy Services will be recognized nationally as a clinical leader and trusted partner in proactively providing innovative pharmacy services through excellence in integration, care coordination, medication management and service to make a difference in people's lives. Banner is expanding its focus from being a hospital company to a clinical quality company focused on population health management. Clinical Pharmacy Services are also included in this robust new service line and are responsible for the management of the Banner formulary, development of standardized system wide clinical pharmacy services, and management of adverse drug event preventions. Clinical Pharmacy Services provides collaborative drug therapy management and educational interventions in patient care to optimize medication therapy, improve outcomes, promote wellness, and disease prevention.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position will work under the supervision of the pharmacist and/or technician supervisor. Requires knowledge of drugs, medical nomenclature, and the metric system to enter data into the computer system to fill prescriptions and to obtain reimbursement/payment. Serves as a liaison between the customer and the pharmacists, physicians, and third party administrators. Will also take requests for prescription refills and obtain necessary prior authorizations. Available, as scheduled, to answer inbound calls while protecting the confidentiality of member information and adhering to company policies regarding patient health information (PHI). Makes outbound calls as needed, faxes providers offices, and provides exceptional, courteous and professional customer service. Must demonstrate the ability to research complex issues across multiple databases, work with support resources to resolve member issues, and own problems through to resolution on behalf of the member in real time or follow-up with the member as soon as possible.


Essential Functions

  • Researches clinical data necessary to complete and maintain prior authorization, and interfaces with prescribers to ensure that referrals are complete and include all necessary clinical and demographic information. However, PPAs are prohibited from conducting evaluation or interpretation of clinical data.


  • Performs test claims to determine copayment/coinsurance amounts, with applicable patient assistance programs. Understand copays, formularies and special pricing to ensure claims are adjudicated correctly and adjustments are performed when applicable.


  • Builds and maintains strong relationships with patients, and serves a primary point-of-contact throughout the duration of therapy. Educates the patient about coordination of benefits and plan of care.


  • Obtains applicable financial resources, such as patient assistance and foundation grant support, to assist in covering the patient's portion of therapy. Interfaces with revenue cycle to establish payment plans, when necessary, and coordinates communication with the patient regarding patient financial responsibility.


  • Documents coordination of benefits and plans of care in pharmacy applications, and communicates to stakeholders as needed to ensure optimal medication therapy. Partner with others to handle and resolve escalated issues when appropriate and act urgently when necessary.


  • Input orders efficiently with attention to detail, includes order entry, billing, crediting, and updating medical records. Meet departmental standards for production and quality improvement strategies, schedule adherence as well as participate in training and self-development opportunities when appropriate.


  • Attends to customers and answers telephones in a courteous and timely manner. Serves as a liaison between the customer the pharmacists, physicians, and third party members. May also take requests for prescription refills and obtain necessary prior authorizations.


  • Works with various parties such as third party payers, providers, and other pharmacies while providing proper documentation for adjudication discrepancies or to obtain prior authorizations when needed.



Minimum Qualifications

Skills and knowledge typically attained with acquiring a Pharmacy Technician License. Current and unrestricted licensure is required.

Must demonstrate 3 or more years of experience performing in a pharmacy technician role. Must possess good organizational, problem solving, and computer skills. Must have good written and verbal communication skills for interfacing with all levels of staff, physicians, patients and other contacts.Previous experiences working with pharmacy benefit managers, insurance verification, or patient assistance.

Previous experiences working with pharmacy benefit managers, insurance verification, or patient assistance.

Preferred Qualifications

Pharmacy Technician Certification Board (PTCB) certification.Pharmacy technician experience. Knowledge of medication management information system software and automated dispensing systems.Highly proficient in analyzing complex claim transactions and systems with the ability to effectively define issues, collect data, establish facts, and draw valid conclusions.Ability to follow changing instructions and execute special projects as required and additional duties as assigned.

Additional related education and/or experience preferred.