Patient Financial Services Representative - CBO

Job Number
205506
Banner Health - Western Region
Shift
Day
Department
Banner Health - Western Region - Emp Benefits Costs-Corp
Position Type
FT: Full-Time
Street Address
7251 W. 4th Street
City & State
US-CO-Greeley
Posting Category
Billing / Registration / Scheduling
New Grad
Yes

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About Banner Health - Western Region
Whether you are seeking a clinical or non-clinical career, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. Banner Health's Western Region consists of facilities that offer comprehensive care in friendly, small-town environments. With Banner Health Western Region you get a unique combination of the latest technology at your workplace and relaxed living.

 

Truven-2013
Stage7-2013

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position coordinates and facilitates patient billing and collection activities in one or more assigned areas of billing, payment posting, collections, payor claims research, and other accounts receivable work. Works as a member of a team to ensure reimbursement for services in a timely and accurate manner.

 

Essential Functions

  • May be assigned to process payments, adjustments, claims, correspondence, refunds, denials, financial/charity applications, and/or payment plans in an accurate and timely manner, meeting goals in work quality and productivity. Coordinates with other staff members and physician office staff as necessary ensure correct processing.

 

  • As assigned, reconciles, balances and pursues account balances and payments, and/or denials, working with payor remits, facility contracts, payor customer service, provider representatives, spreadsheets and the companys collection/self-pay policies to ensure maximum reimbursement.

 

  • May be assigned to research payments, denials and/or accounts to determine short/over payments, contract discrepancies, incorrect financial classes, internal/external errors. Makes appeals and corrections as necessary.

 

  • Builds strong working relationships with assigned business units, hospital departments or provider offices. Identifies trends in payment issues and communicates with internal and external customers as appropriate to educate and correct problems. Provides assistance and excellent customer service to these internal clients.

 

  • Responds to incoming calls and makes outbound calls as required to resolve billing, payment and accounting issues. Provides assistance and excellent customer service to patients, patient families, providers, and other internal and external customers.

 

  • Works as a member of the patient financial services team to achieve goals in days and dollars of outstanding accounts. Reduces Accounts Receivable balances.

 

  • Uses systems to document and to provide statistical data, prepare issues list(s) and to communicate with payors accurately.

 

 

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required.

Preferred Qualifications

Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred.