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The Emergency PFS Rep is responsible for registering all patients presenting in the Emergency Room.
ED PFS Reps also verify health plan benefits and inform patient of financial responsibility as well as collection of copays/deductibles that may be due.
The Emergency Room is a 24 hour, 7 day a week department. Team members are expected to work some weekends and holidays.
This is a full time NIGHT SHIFT position, scheduled for 36 hours per week. 3 / 12 hour shifts, 6pm-6:30am.
About Banner Casa Grande Medical Center
Banner Casa Grande Medical Center is a 150+ bed acute-care hospital located midway between Phoenix and Tucson, Ariz. The communities around Banner Casa Grande are experiencing significant growth and our hospital is growing with it. In the past five years, a $25 million expansion was completed. Departmental renovations and updates are ongoing, the newest addition being our Interventional Cardiology program. As the newest addition to Banner Health, one of the largest nonprofit health systems in the country, you'll have access to a vast network of colleagues and expanded access to career opportunities. Begin your Banner journey with Banner Casa Grande Medical Center.
About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
This position conducts registration, point of service collections and obtains authorizations and forms needed to maximize reimbursement. Document all facets of the registration process and meet accuracy goals as determined by management. Collect payments and meet regular collection targets as determined by management. Demonstrates the ability to collect payments, to resolve customer issues and provide excellent customer service. Perform financial counseling when appropriate.
High school diploma/GED or equivalent working knowledge.
Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience. Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.
Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required
Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.
Additional related education and/or experience preferred.