IT Facility Desktop Eng

Job Number
Banner Staffing Services - Arizona
Banner Staffing Service AZ - Banner Staffing Services-AZ
Position Type
BR: Banner Registry
Street Address
525 W. Brown Road
City & State
Posting Category
Information Technology - Non-Clinical


Banner Gateway Careers


Banner Staffing Services (BSS) provides stability for the health care professional that comes with 20 years of success.  BSS employees take advantage of highly competitive pay rates and enjoy the flexible scheduling benefits associated with Banner Health's preferred registry provider.


We are currently looking for experienced IT Desktop Engineers to work at Banner Health in the Phoenix metro area. The successful candidate will be working on an IT Project. Dates to be determined.


Positions are based through Banner Staffing Services and unfortunately there are no guaranteed hours or benefits offered. However this project will need successful candidates to be available for up to 40 hrs per wee, Monday thru Friday.



Positions are based through Banner Staffing Services and unfortunately there are no guaranteed hours or benefits offered.


 Registry employment includes:

  • Competitive wages
  • Paid orientation
  • Flexible Schedules
  • Fewer Shifts Cancelled
  • Employee Assistance Program
  • ECHO (Employee wellness program)
  • Employee Perks
    • Discount Entertainment tickets
    • Restaurant discounts
    • Shopping discounts
    • Auto Purchase Plan



About Banner Staffing Service AZ
Supporting Banner Health, Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. In addition, we provide the best training in the business, so you can hit the ground running as you enjoy unequaled clinical variety, professional flexibility and lifestyle choices. We provide registry and travel assignments throughout the western United States. The registry allows you to create your own schedule by offering opportunities in a variety of hospital, home care and primary care settings. Banner Travel offers short-term assignments of three twelve-hour shifts per week. Our pay rates are highly competitive, and we offer training in the country's most advanced simulation center. You will also enjoy the stability only an organization as large and successful as Banner Health can offer.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position assists with technical support to desktop computers/laptops, applications and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. The position interfaces with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs.


Essential Functions

  • Assists staff with the installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity and serving as a resource on computer equipment and software applications.


  • Follows standard procedures to perform basic troubleshooting activities, escalating issues to other information technology departments/staff as needed. Documents all actions and problem resolution of end-user requests using tracking management systems. Keeps customers informed through problem resolution.


  • Assists with moves, adds, changes, and repairs of hardware equipment. This position works closely with other departmental areas, end users, and third party vendors and is responsible for documenting all request activities. Also assists and plays a role with the implementation of new or upgrade of existing application systems.


  • Prepares and completes necessary documentation as it relates to hardware inventory and hardware needs for the facility/location. Assists with ensuring appropriate levels of equipment are maintained. Provides report data gathered through remote management and inventory collection systems, as assigned or needed.


  • May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.



Minimum Qualifications

Must possess knowledge as typically obtained through the completion of an associates degree in electronics, computer technology or related field.

Must demonstrate a knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop and laptops.

Must possess good oral and written communication skills. Requires excellent customer service skills to interact with all levels within the organization.As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

Preferred Qualifications

General knowledge of information technology and healthcare is desirable.A+ Certification preferred.

Additional related education and/or experience preferred.