IT Support Desk Associate

Job Number
207192
Banner Staffing Services - Arizona
Shift
Other
Department
Banner Pharmacy Services - BFP-Bldg 1441
Position Type
BR: Banner Registry
Street Address
525 W. Brown Road
City & State
US-AZ-Mesa
Posting Category
Information Technology - Non-Clinical

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About Banner Staffing Service AZ
Supporting Banner Health, Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. In addition, we provide the best training in the business, so you can hit the ground running as you enjoy unequaled clinical variety, professional flexibility and lifestyle choices. We provide registry and travel assignments throughout the western United States. The registry allows you to create your own schedule by offering opportunities in a variety of hospital, home care and primary care settings. Banner Travel offers short-term assignments of three twelve-hour shifts per week. Our pay rates are highly competitive, and we offer training in the country's most advanced simulation center. You will also enjoy the stability only an organization as large and successful as Banner Health can offer.

 

Truven-2013
Stage7-2013

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position provides first level customer support to the various hospital communities in relation to department call center functions. The incumbent will assist work group in the role of answering, logging and resolving customer issues.

 

Essential Functions

  • Answers, resolves, documents and triages incoming calls, faxes and e-mails to the support desk.

 

  • Interacts with the customer, department and vendor support to facilitate first call problem resolution. Documents interactions with customers using problem tracking system. Escalates user issues as needed by contacting the appropriate area. Updates the problem tracking system as necessary.

 

  • Utilizes on-line procedures, solutions, and knowledge databases.

 

  • Contributes to team decisions, participates in team meetings and fosters team growth. Interacts with team members and users as needed.

 

 

Minimum Qualifications

Must possess level of knowledge typically obtained through the completion of an associate's degree in related field or equivalent combination of relevant education, technical, business and healthcare experience.

Requires communication and presentation skills to engage technical and non-technical audiences. Requires ability to communicate and interact across facilities and at various levels.

Preferred Qualifications

General knowledge of information technology and healthcare is desirable.

Additional related education and/or experience preferred.