Patient Financial Services Representative - Eye Clinic

Job Number
207850
Banner - University Medical Group
Shift
Day
Department
Banner - University Medical Group - Emp Benefits Costs-Shared Svcs
Position Type
FT: Full-Time
Street Address
1501 N Campbell Ave
City & State
US-AZ-Tucson
Posting Category
Billing / Registration / Scheduling

---

Do you want to grow your career with an award-winning health care leader in a dynamic part of the country?

Would you like to help drive change with an innovative organization?

If you want more and better options for your career then YOU belong at BANNER – University Medical Group.

 

At Banner - University Medical Group (BUMG), we’re creating a world class medical organization that brings together a leadership team committed to a physician-focused structure, while navigating the challenges of moving from a volume-based to value-based health care system.

 

 

We are currently seeking a dynamic and customer service driven Patient Financial Services Representative for our growing Ophthalmology Clinic.

 

This position will be working at the Front Desk and performs check-in, registration, scheduling, check-out collections, provider re-scheduling & referral assistance.

 

Preferred candidates will be Bilingual in English/Spanish and have at least 1-2 years of related experience.

 

The clinic is open Monday - Thursday, 7:30 am - 5:00pm and Friday 7:30 am - 6:00 pm

 

Hours/shifts vary slightly and open & close rotation required. May start as early as 7:00 to 8:00 am and work as late as 6:00 pm when closing. 1 Saturday per month (730am-1:30pm) may be required on a rotational basis. Usual schedule 8am-5pm when not closing or opening.

---

About Banner - University Medical Group
Join our nonprofit faculty practice plan associated with the University of Arizona Colleges of Medicine in Phoenix and Tucson. Our 800-plus clinicians provide primary and specialty care to patients at highly ranked Banner - University Medical Centers and dozens of clinics while providing mentorship to more than 700 residents and fellows. Our practice values and encourages the three-part mission of academic medicine: research, teaching and excellent patient care.

 

Truven-2013
Stage7-2013

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

---

Job Summary

This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

 

Essential Functions

  • Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

 

  • Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

 

  • Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

 

  • Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

 

  • Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

 

  • Demonstrates proactive interpersonal communications skills while dealing with patient concerns through telephone calls, emails and in-person conversations. Optimizes patient flow by using effective customer service/communication skills by communicating to internal and external customers, care team, management, centralized services and HIMS.

 

  • Assists in responding to requests for patient medical records according to company policies and procedures, and state and federal laws.

 

  • Provides a variety of patient services to assist in patient flow including but not limited to escorting patients, taking vitals and patient history, assisting in patient treatment, distributing mail and fax information, ordering supplies, etc.

 

 

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires knowledge of patient financial services, financial, collecting services or insurance industry experience processes normally acquired over one or more years of work experience.Requires the ability to manage multiple tasks simultaneously with minimal supervision and to work independently. Requires strong interpersonal, oral, and written communication skills to effectively interact with a wide range of audiences.

Strong knowledge in the use of common office software, word processing, spreadsheet, and database software are required

Preferred Qualifications

Work experience with the Companys systems and processes is preferred. Previous cash collections experience is preferred.

Additional related education and/or experience preferred.