Org Development Transformation Senior Director

Job Number
Banner Health (Corporate)
Banner Health (Corporate) - Executive Talent-Corp
Position Type
FT: Full-Time
Street Address
1441 North 12th Street
City & State
Posting Category
Executive - Non-Clinical



This is an opportunity for out-of-the-box thinkers to join Banner's Imagine transformation. We seek bold, creative, and innovative individuals who can develop solutions to enhance the consumer experience and contribute in the reinvention of how we do healthcare.


What is the Imagine transformation?

Banner's Imagine transformation is about creating a future for ourselves that will result in a health care system that is easy to navigate, accessible, warm and welcoming, and affordable to consumers. Imagine is Banner’s primary strategy for long-term growth and mission-impact. It is a fast-paced and highly innovative reinvention of healthcare designed to achieve four objectives: improve the consumer experience, create a healthy organization, make healthcare more affordable, and grow the business. Imagine applies design thinking principles, consumer-centricity, bias to action, and continuous improvement, to solve traditional healthcare challenges.


About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.



About Banner Health
Banner Health is a comprehensive, award-winning, nonprofit health system with facilities in seven western states. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices, and much more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position will lead the Leadership Imaginarium with focus on: Rearticulation of the vision and purpose of the Leadership Accelerator; data strategy and implementation of the strategy to support Imaginairum work and analysis of impact of that work; and the stewarding of innovations from conception to implementation. In addition, they will lead the coordination of work between Imaginariums, Journey Teams, and the rest of the organization to support collaborative execution of Imagine innovations, scorecard development and implementation, execution of the measurement and analytics strategy, This position is an essential leadership role responsible for guiding the foundational and on-going support of Imaginarium to Journey Team solution implementation and continuous improvement programs system wide integration. This position is responsible for driving and advocating a consumer-oriented culture focused on Imagine initiatives, innovation, communication, cooperation, change management, and the overall patient experience. This position advocates for Sofia while building and supporting effective collegial relationships with applicable internal and external stakeholders invested in innovation.


Essential Functions

  • Leads collaborative work with senior leadership, corporate sponsors, Imaginariums, and Journey Teams to drive collaborations needed to eliminate silos and preparing for implementation of innovations that will drive new healthcare delivery results.


  • Oversees collection, coordination, analysis, and preparation of internal and external data and resources for Imaginariums prior to the problem-solving and ideation phase of innovation; promotes and fosters an elevated level of partnership between Imaginariums and Journey Teams in order to coordinate activities, review findings, exchange information, and resolve issues.


  • Supports work within Imagine and across the organization to champion Imagine and drive the coordination of Imagine initiatives with in-flight work across Banner and Journey Teams.


  • Promotes consumer-obsessed philosophies and initiatives from the innovative lens of Imagine. Guides, listens, translates, and drives the consumer facing perspective across Banner Health system-wide. Maintains a strong grasp and knowledge of consumer feedback and patient experience data that is needed to ensure focus on efforts that will drive the greatest impact.


  • Strategizes with senior leadership and drives process improvements focused on innovative care solutions and consumer facing results that align with the objectives of Imagine, Banners Mission, Purpose and Values and the needs of Sofia.


  • Navigates and leverages Banners top governance structure in support of Imaginarium work from conception of ideas through implementation with emphasis on measuring and reporting results. Drives accountability across Journey Teams to ensure adoption of innovations and year-over-year continuous improvement of consumer journeys.


  • Lead Banners Change Management and Organizational Effectiveness strategies, deploying teams, defining work, and leveraging specialized expertise in support of Imagine and Banners top initiatives.


  • Evolve the Leadership Accelerator Imaginarium to support the ongoing inside out transformation of the organization with emphasis on simplification of processes, policies, workflows and other components that support rapid change and transformation. Provide leadership and support for driving effective problem solving, meeting, and execution behaviors across leadership teams.



Minimum Qualifications

Bachelor degree in business, health service administrations or a relevant field, or equivalent level of education or experience. 

Depending upon assigned area of responsibility, position may require applicable certifications and/or licensures, including but not limited to: RN; MD or DO; Drivers License; Certified Healthcare Protection Administrator (CHPA); Certified Protection Professional (CPP); Chartered Property Casualty Underwriter (CPCU); Associate in Risk Management (ARM); CPA; SPHR; Registered Health Information Administrator (RHIA); Registered Health Information Technologist (RHIT); Certified Healthcare Facility Manager (CHFM); Certified Facility Manager (CFM); Certified Coding Specialist (CCS); Certified Professional Coder (CPC); JD from an American Bar Association accredited school; admission to a State Bar Association.

Requires a minimum of ten years progressive leadership experience in a large matrix organization with demonstrated ability to work with leadership teams in supporting complex problem solving, transformation, change management or related activities. Demonstrates leadership and ability to influence, collaborative and motivates others as well as serves as an internal catalyst for progressive, strategic, analytical, and successful change in a large delivery system; knowledge of current and future policies, practices, trends, and other information affecting the business and organization is required; strong logical, quantitative, qualitative, conceptual, creative, and futuristic thinking skills as well as an awareness of how strategies and tactics work in the marketplace are necessary; a willingness and ability to develop strategies and plans as well as articulate and presents accordingly; requires an ability to see ahead clearly, and anticipate future needs and resource requirements accurately; a background in leading strong multidisciplinary teams to accept and embrace change and the ability to work effectively and cohesively with a positive team approach is required.Skilled in effectively handling multiple assignments, demands, and priorities with great attention to detail; coaching and developing direct reports and/or other employees by providing open and honest feedback that results in the implementation and continuous measurement of Journey Team initiatives; establishing, pursuing, and measure appropriate process and outcome measures for key initiatives utilizing a systems perspective; identifying areas for of opportunity, setting standards for outcomes, developing a scorecard to monitor outcomes, and overseeing the implementation of process improvements; influencing others and translating strategies into actions; partnering and problem solving with Imaginariums, Corporate Sponsors, other Journey Team leaders, and leadership; analyzing complex financial/statistical data; maintaining a high level of organization with strong attention to detail in order to respond quickly to varying situations. Excellent human relations, organizational and communication skills are essential. Leadership style and characteristics necessary to effectively perform in this role include: strong work ethic; results-oriented; persuasive; motivational; inspirational; confident; collaborates; systems-thinker; innovative; life-long learner; courageous; high-energy; integrity; collaborative; ability to work with teams; good listening; values multiple disciplines; and passionate about continuously improving and providing high quality of patient experience.

Preferred Qualifications

Additional related education and/or experience preferred.