CEO Telehealth

Job Number
209528
Banner Health (Corporate)
Shift
Day
Department
Banner Health (Corporate) - Telehealth Services-Corp
Position Type
FT: Full-Time
Street Address
2901 N. Central Ave
City & State
US-AZ-Phoenix
Posting Category
Executive - Non-Clinical

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About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.

 

Truven-2013
Stage7-2013

About Banner Health
Banner Health is a comprehensive, award-winning, nonprofit health system with facilities in seven western states. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices, and much more, our skilled and compassionate professionals use the latest technology to change the way care is provided. The many locations, career opportunities and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position has overall accountability for producing desired results associated with service excellence, quality clinical outcomes, market share maintenance/expansion, and financial integrity of operations at assigned sites, being highly visible at the local, regional and system levels, and includes the development and management of ambulatory growth and improvement plans, efficient utilization of resources, acquisition of technology, and program development. This position is responsible for developing and fostering positive relationships with all constituents including providers, employees, volunteers, external agencies, and the community. This leadership position is also responsible for the development of short and long-term plans for carrying out the goals and objectives of the System as developed by the Board of Directors. This position is responsible serving as a change agent and driving, supporting and modeling a service-oriented culture focused on consumer safety and the overall consumer experience. This position serves as the principal link between ambulatory activities and the community, Board, and providers.

 

Essential Functions

  • Promotes high performance expectations for the leadership/management team. Directs and ensures the effective identification, recruitment, development, and maintenance of talent for current and future organizational/facility needs in order to achieve goals and objectives. Sets clear expectations and holds team members accountable for producing desired outcomes. Motivates and develops team members and promotes teamwork.

 

  • Directs and oversees financial stewardship with an emphasis on providing efficient utilization of resources (maximizing operating margin), and making appropriate decisions pertinent to capital and technology acquisition (maximizing return on investment).

 

  • Maintains a service excellence and healing culture with high expectations established for positive consumer experiences. This culture should create an environment that results in high employee retention and high employee satisfaction. This service excellence culture includes ongoing and meaningful communication with employees to ensure that all staff members are well informed and recognized appropriately. Serves as a leader in developing the Continuous Quality Improvement process, in educating staff and role modeling Service Excellence, and in assisting with cultural transformation.

 

  • Develops and maintains positive relations with the providers, the community, consumers, families, regulatory agencies, contractors, and other applicable parties, ensuring and fostering a high level of collaboration within a highly matrixed team environment in order to coordinate activities, review work, exchange information, and resolve problems. Promotes collaboration between the system, clinic management, and providers. Serves as a liaison to the clinic providers. Works with providers to assure the provision of facilities and services that fosters a high level of professional practice and responsiveness to the needs of the community, including high quality consumer health care and desired medical management outcomes. Expectation to integrate and develop urgent care/retail as part of a broader continuum of care.

 

  • Provides leadership and actively participates in the development and implementation of strategic, tactical, program and operational planning. Utilizes forecasting and planning processes to identify capital and technology acquisitions and program development opportunities which achieve desired ambulatory growth related to capacity and capability of services offered, ensuring the delivery of services that are responsive to the needs of the community. Develops access strategies that meet the consumer need for close, convenient and affordable care.

 

  • Participates in community and industry activities in an effort to enhance community recognition of the organization and the clinics, ensure proper regulatory and accreditation standards, and to obtain cooperation and support of the community on issues that impact the clinics. Positively represents the organization and the facility in the community and/or with various national, regional, and/or local entities, garnering desired support in order to enhance program development.

 

  • Implements through providers and staff a Consumer Safety Plan that: fosters an environment that focuses on processes and outcomes rather than individual blame; ensures that safety is a priority in design and redesign of new services; allocates financial, informational, physical and human resources for improvement activities; and assures consumer and family disclosure of untoward outcomes.

 

  • Maintains on-going communication with clinic employees to ensure that the staff is well informed in regards to the strategic direction of the System. Conducts routine employee forums to inform and keep abreast of the issues that employees are facing and ensures that issues are addressed timely and appropriately to avoid third party intervention.

 

 

Minimum Qualifications

Requires a strong knowledge in operations as normally obtained through the completion of a bachelors degree in healthcare administration, management, business, or related field, coupled with a minimum of five years increasingly responsible administrative leadership experience in a healthcare or related field.

Must demonstrate expert-level knowledge and awareness of area of expertise in designated facility, business entity or area and/or experience in which the knowledge, skills, and abilities are directly transferrable. Proven track record of driving successful performance outcomes and accomplishing organizational goals. Must demonstrate skills and business acumen through direct leadership experiences such as: Anticipating and responding to the needs of internal and external customers; managing a budget and financial plans; building partnerships with management, staff, and stakeholders to achieve department goals and objectives; managing problems and situations where uncertainty is inherent; persuading others to adopt a particular stance on an issue; developing and evaluating best practices and emerging trends for organizational applicability and appropriateness; constructing new and innovative solutions for complex and varying problems and situations while considering the larger perspective or context; mentoring and coaching staff by providing open and honest feedback to enhance performance; developing and implementing strategic goals and initiatives that support organizational success; demonstrating excellent human relations, organizational and communication skills; demonstrating a passion about continuously improving and providing high quality care and service excellence to customers, patients, families, employees and/or physicians.

Preferred Qualifications

Masters degree preferredPrefer experience working within a multi-clinic ambulatory setting.

Additional related education and/or experience preferred.