Operations Analyst II

Job Number
Banner Thunderbird Medical Center
Banner Thunderbird Medical Center - Admin-Hosp
Position Type
FT: Full-Time
Street Address
5555 West Thunderbird
City & State
Posting Category


Banner Thunderbird is seeking a Business Analyst II


This position is responsible for assisting with the development of multi-disciplinary strategies, processes, and project plans to support achievement of enhancing care delivery, as well as leading various facility-based projects related to clinical process projects and program improvements.


The Ideal candidate will possess


  • Great communication skill
  • Project management 
  •  leadership qualities
  • Influence others
  • Team player who can work with everyone in the hospital. 


Shift: M-F 8a-5pm occasionally will have to be flexible. 


Preferred candidate -

Lean/Six Sigma training.
Significant clinical experience (>3 years healthcare experience).
SAS proficient.


About Banner Thunderbird Medical Center
Nonprofit Banner Thunderbird Medical Center opened its doors in 1983 and has been growing ever since to meet the health care needs of the communities it serves in northwest metropolitan Phoenix. Today, the 555-bed hospital - one of the largest hospitals in the state - is annually ranked as one of the top hospitals in the Phoenix metropolitan area by US News & World Report and enjoys a reputation as the preferred provider of care to children and adults in the area in consumer preference surveys. The tertiary care hospital provides everything from routine to advanced, specialized care to both adult and pediatric patients. Specialized services include cardiology, orthopedic surgery, pediatrics, neurosurgery, robotic surgery, stroke care and a women and infants services program. Additionally, in partnership with top-ranked MD Anderson Cancer Center, Banner Thunderbird also offers state-of-the-art cancer care. Banner Thunderbird is certified as a Joint Commission Primary Stroke Center and features a 35-bed Level III neonatal intensive care unit that cares for babies of high-risk pregnancies and those born prematurely. Banner Thunderbird is also home to the only pediatric intensive care unit for seriously ill or injured children in the area. If you would like to contribute to truly leading edge caring, we invite you to bring your experience and skills to Banner Thunderbird.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position is responsible for coordinating the collection of relevant data to support the financial and operational plans to achieve overall system and entity strategic goals and objectives. This position provides analytical support for both financial and operational goals, which includes analyzing and interpreting operational reports in an accurate and timely manner. This position will support management and leadership in the adoption of new processes that are both financial and operational in nature to increase efficiency and compliance while maximizing the highest level of quality.


Essential Functions

  • Provides analysis and interpretation of data and develops operational reports required for decision support. Gather data from various multi-disciplinary teams and provides the necessary information to support the preparation and presentation of business plans. Partners with facility/entity departments and other entities within the system as appropriate to achieve defined goals.


  • Initiates and directs the identification and implementation of operating improvements and efficiencies by identifying important trends and variances through the review of management reports and operational analysis. May serve as Business Unit COO.


  • Works with leadership and team members to manage key operational processes within the organization, including operating budgets, productivity, forecasting, charge management, cost accounting, decision support, and reimbursement analysis.


  • Provides operational modeling resources for special projects assigned by leadership for analysis.


  • Coordinates and conducts formal and informal on-site education and provides support for the use of operational systems and redesigned work processes. Helps identify training and support needs and may assist in the development of materials to effectively implement and support projects and related processes. Directs, schedules, and delivers training; maintains and updates all training materials as upgrades occur.


  • May serve as the facilitator required to integrate operational and business standards into work process to support achieving organizational goals. As assigned, works organizational performance, productivity and staffing initiatives that have a direct effect on operations.



Minimum Qualifications

Requires a level of knowledge of business or hospital operational as normally obtained through the completion of a Bachelors degree in Finance, Accounting, Business or Healthcare Administration or a related field.

Requires a proficiency level typically attained with 5 years of experience in healthcare operations. Requires strong abilities in analytical and modeling skills to generate reports, projections, allocations, and analyses, and must be able to work with minimal supervision and prioritize multiple projects. Requires excellent human relations skills and the ability to effectively interact and communicate both verbally and in writing with all levels staff and outside professionals.

Requires proficiency in the use of sophisticated software programs.

Preferred Qualifications

Additional related education and/or experience preferred.

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