Banner Health is seeking an IT Facility Desktop Engineer responsible for managing and ensuring timely customer service and desktop support interactions for Ambulatory locations in the Central Phoenix metro area. This position requires daily travel to each site as needed. Shift schedules for this position range from 8am to 5pm with occasional work required between the hours of 7am and 6pm. On-call after hours support will be required approximately every 5 weeks during the hours of 8am to 8pm on weekends and from 5pm to 10pm on weekdays.
An ideal candidate would posess:
About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.
About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.
This position assists with technical support to desktop computers/laptops, applications and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. The position interfaces with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs.
Must possess knowledge as typically obtained through the completion of an associates degree in electronics, computer technology or related field.
Must demonstrate a knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop and laptops.
Must possess good oral and written communication skills. Requires excellent customer service skills to interact with all levels within the organization.As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.
General knowledge of information technology and healthcare is desirable.A+ Certification preferred.
Additional related education and/or experience preferred.