IT Facility Desktop Engineer

Job Number
Banner Health (Corporate)
Banner Health (Corporate) - IT Customer Relation-Non Acute
Position Type
FT: Full-Time
Street Address
2901 N Central Avenue
City & State
Posting Category
Information Technology - Non-Clinical


Banner Health is seeking an IT Facility Desktop Engineer responsible for managing and ensuring timely customer service and desktop support interactions for Ambulatory locations in the Central Phoenix metro area. This position requires daily travel to each site as needed. Shift schedules for this position range from 8am to 5pm with occasional work required between the hours of 7am and 6pm. On-call after hours support will be required approximately every 5 weeks during the hours of 8am to 8pm on weekends and from 5pm to 10pm on weekdays.


An ideal candidate would posess:

  • A+ Certification
  • Medium to large project experience in an ambulatory clinic environment
  • Self starter
  • Productive with little supervision
  • Experience with repairing printers
  • Availability to travel throughout Arizona


About Banner Health Corporate
Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.



About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


Job Summary

This position assists with technical support to desktop computers/laptops, applications and related technology. This includes performing equipment installation/upgrades, troubleshooting and problem resolution, and preventative maintenance in accordance with standard guidelines and procedures. The position interfaces with other information technology team members, as well as employees, leaders and physicians on a regular basis to support information technology needs.


Essential Functions

  • Assists staff with the installation, configuration and ongoing usability and maintenance of desktop computers, peripheral equipment and related software, following standard departmental procedures and standards. Provides customer support on all standard network and collaboration software products and technologies including establishment of wired and wireless network connectivity and serving as a resource on computer equipment and software applications.


  • Follows standard procedures to perform basic troubleshooting activities, escalating issues to other information technology departments/staff as needed. Documents all actions and problem resolution of end-user requests using tracking management systems. Keeps customers informed through problem resolution.


  • Assists with moves, adds, changes, and repairs of hardware equipment. This position works closely with other departmental areas, end users, and third party vendors and is responsible for documenting all request activities. Also assists and plays a role with the implementation of new or upgrade of existing application systems.


  • Prepares and completes necessary documentation as it relates to hardware inventory and hardware needs for the facility/location. Assists with ensuring appropriate levels of equipment are maintained. Provides report data gathered through remote management and inventory collection systems, as assigned or needed.


  • May conduct needs assessment and provide recommendations to information technology leadership identifying basic customer, departmental, and/or facility/location software and/or hardware needs.



Minimum Qualifications

Must possess knowledge as typically obtained through the completion of an associates degree in electronics, computer technology or related field.

Must demonstrate a knowledge and understanding of hardware equipment, including experience troubleshooting issues and replacing hardware on both desktop and laptops.

Must possess good oral and written communication skills. Requires excellent customer service skills to interact with all levels within the organization.As is typical in this industry, variable shifts and hours and carrying/responding to a pager may be required.

Preferred Qualifications

General knowledge of information technology and healthcare is desirable.A+ Certification preferred.

Additional related education and/or experience preferred.