Scheduler Central Office

Job Number
212665
Facility
Banner Staffing Services - Arizona
Shift
Other
Department
Banner Staffing Service AZ - Banner Staffing Services-AZ
Position Type
BR: Banner Registry
Street Address
1501 N. Campbell Ave.
City & State
US-AZ-Tucson
Posting Category
Billing / Registration / Scheduling

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Banner Staffing services is seeking an experienced Central scheduler for our clinics in Tucson. This individual will have the responsibility of maintaining a large number of incoming calls inquiring about potential clinic visits. You will be expected to provide excellent customer service, and well as display professionalism and empathy. Banner Staffing services is an internal department of Banner health, with all positions qualifying as "per-Diem", with no PTO or health benefit eligibility. If you find yourself wanting the opportunity to join on of the west's largest growing health system, please apply! We are excited to hear from you! 

 

call center scheduler front office scheduling clerical doctors office administrative referals patient services schedular 

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About Banner Staffing Service AZ
Supporting Banner Health, Banner Staffing Services offers a world of opportunities to make an impact on one of the country's leading health systems. In addition, we provide the best training in the business, so you can hit the ground running as you enjoy unequaled clinical variety, professional flexibility and lifestyle choices. We provide registry and travel assignments throughout the western United States. The registry allows you to create your own schedule by offering opportunities in a variety of hospital, home care and primary care settings. Banner Travel offers short-term assignments of three twelve-hour shifts per week. Our pay rates are highly competitive, and we offer training in the country's most advanced simulation center. You will also enjoy the stability only an organization as large and successful as Banner Health can offer.

 

Truven-2013
Stage7-2013

About Banner Health
Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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Job Summary

This position is responsible for scheduling medical procedures for the organization's patients, physicians and medical facilities across the region by coordinating all aspects including, but not limiting to, facility resources, physicians, authorizations and insurance verification. Using a broad understanding of clinical procedures and company facilities, this position provides patients with pre-admitting information and pre-registration.

 

Essential Functions

  • Coordinates patients, facility resources, physicians, ancillary staff, documents, records, referrals, authorizations and insurance providers to effectively schedule medical procedures. Makes and responds to calls from patients, provider offices and facilities for scheduling services.

 

  • Schedules tests and procedures in scheduling software system according to the guidelines established by the individual hospital departments and central scheduling standards.

 

  • Obtains and documents prior authorizations, referrals, or other authorizations as required by facilities and insurance carriers. Acquires and documents pertinent patient medical information in accordance with procedural guidelines.

 

  • Provides patients with information, pre and post-test instruction and directions, location directions, and answers to questions. Refers questions to medical offices as appropriate.

 

  • Solicits, labels, stores and manages scanned documents and orders received from physician offices in the document imaging software system. Ensures that all appropriate documents have been received prior to appointments and ensures that orders are compliant with each facilitys policy.

 

  • As assigned, collects pre-payments and verifies insurance coverage.

 

 

Minimum Qualifications

High school diploma/GED or equivalent working knowledge.

Requires skills and abilities typically attained with 2 years of medical clerical experience; preferably in a hospital central scheduling or physician office scheduling setting. Knowledge of medical terminology is required. Also requires knowledge of payor contract terms and processes. Must have highly developed interpersonal skills and communications skills, with a strong customer service orientation. Requires effective teamwork skills and the ability to meet deadlines and productivity standards.

Accurate and efficient keyboarding skills, the ability to work effectively with common office software are required.

Preferred Qualifications

Previous out-patient testing or surgical scheduling experience is desired.

Additional related education and/or experience preferred.

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