• Front Office Representative

    Job Number
    215922
    Facility
    Banner Urgent Care Services
    Shift
    Day
    Department
    Banner Urgent Care Services - Elliot & Rural-Urg Care
    Position Type
    FT: Full-Time
    Street Address
    2901 N Central Avenue STE 160
    City & State
    US-AZ-Phoenix
    Posting Category
    Administrative / Clerical
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    Your Journey with us began the moment you made the choice to seek a career with Banner Health. Whether you are just beginning your career or your Journey has spanned 30 years, Banner's employer commitment is: "We'll help make a difference in your life and career so you can make a difference in the lives of others.”

    Our Urgent Cares offer flexibility, minimal wait times and affordable services for patients. It is a smart, sensible choice when patients and staff need healthcare. Banner operates a network of urgent care centers across Arizona and Nevada with close to three dozen clinics and more opening each year, primarily in Phoenix, Tucson and Las Vegas. We keep our Urgent Care Clinics in zones so there is no travel across the valley. Banner recently added an online feature that increases the comfort and convenience for patients receiving care at our Banner Urgent Care facilities, it will “save their in line” avoiding sitting time in the waiting room.

     

    As a Front Desk Representative you will be able to bring your passion for patient care, and work side by side next to providers, other staff members and techs as you explore our Urgent Cares. Working 3 days a week in our clinics while still working forty hours, will give you the flexibility to have a great work life balance. Our urgent cares will give you the platform to use all your knowledge from working in specialty clinics and family practices and apply them in a fast paced environment.

     

    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.

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    About Banner Urgent Care
    Discover the difference at Banner Urgent Care. With hours from 8 a.m. to 9 p.m., you'll help care for patients in need of immediate medical attention. A sprained ankle from a basketball game. A nagging cough that won't go away. Whatever they're looking to treat, Banner Urgent Care is ready to help. With minimal wait times, affordable service and ultimate flexibility, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.

     

    Truven-2013
    Stage7-2013

    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.

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    Job Summary

    This position serves as the first point of contact between patients and the facility. Coordinates and guides patient visit from check-in to check-out. Performs various functions including, scheduling, insurance verification, collecting co-pays, and gathering patient demographic information. Answers and routes phone calls and completes daily paperwork and necessary reports.

     

    Essential Functions

    • Receives all incoming calls from both internal and external lines. Documents messages and routes to appropriate clinical staff. Transfers calls as necessary. Ensures documentation in medical record is complete including lab and test results. Assists in facilitating requests for patient medical records.

     

    • Receives patient in applicable systems, confirms patient demographics and insurance information and performs insurance verification when required. May be required to calculate and collect copays, deductibles, and self-pay. Totals charges on patients super-bill at check-out. Coordinates transportation to care centers and residential homes as requested by patients or physicians.

     

    • Schedules, re-schedules patients office appointments, follow-up appointments, diagnostic tests, surgeries and may provide patient with preparation instructions for exams, tests, or surgeries when required. Confirms patient appointments for the following day. May prepare patient referrals to specialty care.

     

    • Prints physician schedules, superbills, labels and other applicable forms in preparation for next business day. Pulls and files patient charts and prepares new patient charts as needed. Prints and files transcription notes. Provides administrative support for Physicians as needed.

     

    • Reconciles charge tickets to each day's schedule, identifies incomplete tickets, missing charge codes or missing diagnosis and notifies clinical staff. Forwards completed tickets and/or billing package to the business office or billing company.

     

    • Escorts patients back to the patient exam rooms, takes vitals and patient history, may assist with patient treatment, if required by the assigned facility.

     

     

    Minimum Qualifications

    High school diploma/GED or equivalent working knowledge.

    Requires a demonstrated ability to multi-task between heavy phone volume, multiple computer systems and frequent interruptions. Must have the ability to handle ongoing face-to-face contact with patients and staff while functioning in a busy medical office environment.

    Must be able to type a minimum of 30 wpm and perform data entry.

    Preferred Qualifications

    Six months experience working in a medical office and/or hospital setting preferred. Working knowledge of medical terminology is preferred. Previous experience working with electronic medical records and insurance is preferred. Bi-lingual in Spanish is preferred.

    Additional related education and/or experience preferred.

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