• Transport Dispatcher

    Job Number
    Banner - University Medical Center Phoenix
    Banner University Medical Center Phoenix - Patient Transport
    Position Type
    PT: Part-Time
    Street Address
    1111 East McDowell Rd
    City & State
    Posting Category
    Patient Transport
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    At Banner Health, we understand that talented health care professionals appreciate having options. We are proud to offer our more than 50,000 employees many career and lifestyle choices throughout our network of facilities. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our employees.

    Patient and equipment transporters ensure that patients are transported to and from testing/procedural areas. They also transport materials including, but not limited to blood products and lab specimens. The “lead” (dispatcher) is responsible for prioritizing patients and equipment moves. They serve as decision maker in appropriately and efficiently dispatching transporters to achieve optimal patient flow and service. Also acts as a role model for transport staff, manages staffing issues and assists with special projects.

    Must have current Basic Life Support (BLS/CPR) certification card for Health Care Providers, from one of the following associations: American Heart Association-AHA; American Safety and Health Institute-ASHI; Red Cross


    About Banner - University Medical Center Phoenix
    Banner - University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, a number of unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics, and with a new $400 million campus investment, a new patient tower and 2 new clinic buildings will be built.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position provides efficient and timely coordination of transport services within the assigned facility. Coordinates and prioritizes all service requests. Provides quality customer service to ensure requests are processed in a timely and efficient manner.


    Essential Functions

    • Receives and prioritizes a high volume of requests, dispatches staff in an efficient and timely manner as needed based on departmental guidelines and procedures. Utilizes problem solving skills and shows initiative to ensure that service goals are met.


    • Provides general direction to the department staff. Assists in the orientation and training of new staff. May assist with the work flow of the department and ensures adequate staffing levels are available.


    • Acts as the Command Center for facility-wide support service dispatching. Utilizes information received from healthcare staff and other departments to balance needs with available resources. Logs and tracks requests in software systems to assure they are assigned and covered.


    • May perform quality assurance inspections for review and assists with the correction of deficiencies. Evaluates quality and timeliness of work performed by staff.


    • May coordinate the maintenance of wireless communication devices, which may include, but is not limited to, pagers and two-way radios.



    Minimum Qualifications

    High school diploma/GED or equivalent working knowledge. BLS certification required.

    Requires interpersonal skills to operate in a direct patient contact environment, as typically obtained by 12+ months of previous experience in a related healthcare setting. Proficiency with medical terminology and knowledge of patient transport services. Ability to interpret verbal and written information/instructions and effectively communicate and provide direction to others. Must demonstrate comprehensive knowledge of computer skills, organizational skills, problem solving skills, and ability to reassess tasks in a fast paced environment.

    Preferred Qualifications

    Prior dispatch, patient transport or material management experience.

    Additional related education and/or experience preferred.

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