• Director of Hospice Operations

    Job Number
    Banner Home Care and Hospice
    Banner Home Care and Hospice - Admin-Hospice
    Street Address
    2901 N Central Ave
    City & State
    Position Type
    FT: Full-Time
    Posting Category
    Leadership - Clinical
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    The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better.  The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today


    Banner Hospice and Palliative Care is a fully integrated provider of high-quality, compassionate end-of-life care serving patients across the Metro Phoenix area. Banner Hospice ranks in the top five percent of hospice programs nationwide by patient census. Banner Hospice consistently outperforms the national benchmarks and other Arizona hospice agencies in the CMS Hospice Quality Reporting Program publicly reported metrics. We are interconnected across the Banner Health system serving as Banner’s hospice partner to our hospitals, clinics, health plans, and other service lines. Banner Hospice is proud to provide medical care lead by a team of physicians that are all board certified in Hospice and Palliative Medicine.


    As Services Director for Hospice, you will join the Banner Hospice and Palliative Care leadership team to lead our west valley branch. You will direct and guide overall operations for this location. You will provide leadership and guidance to our team of clinical services managers, volunteer leader, and bereavement program coordinator. Bring your expertise in healthcare operations to lead the team in the pursuit of producing excellent outcomes and results. You will provide leadership to ensure that the care provided is of the highest clinical and service quality and provided in a financially responsible manner.  


    A professional candidate with a background in psychosocial services (Maters in Social Work, Masters in Counseling, etc.) or business development/operations (MBA, MHA, etc.) will be highly considered! 


    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life


    About Banner Home Care and Hospice
    Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results.

    About Banner Hospice
    Banner Hospice have been providing comfort care for the past 10 years in the Phoenix Metro area. The goal is to support quality of life, honor the wishes of patients, maintain the dignity of the individual and support the family through their grieving process. Inpatient Home care is also available for respite care and symptom management. The Banner Hospice Team can provide comfort to the patient and family by alleviating symptoms, by providing meaningful help and by creating an environment to develop lasting final memories.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position is responsible for developing and implementing strategies for the designated service line/division. This position provides leadership and direction in the pursuit of producing targeted results and ensuring that the care provided is of the highest clinical and service quality and provided in a financially responsible manner.


    Essential Functions

    • Provides leadership for the service line/division, ensuring its strategic and fiscal growth and positioning the organization as a market leader with employees, physicians and the community. Develops and supports an integrated business development plan to assure volume targets and referrals are met.


    • Provides leadership in the development, implementation and evaluation of new and re-engineered programs, service, products and markets, to address the changes in the health care environment. Uses creativity in the delivery of services and products in a highly competitive managed care market. Ensures that planning within the departments is done in a manner to support system strategic direction.


    • Provides leadership in the delivery of coordinated, integrated patient care through the development and improvement of delivery systems. Produces results that meet or exceed identified strategic and operational targets through leadership. Leads the integration of innovation and evidence-based findings into practice. Creates an environment supportive of innovative solutions. Assumes a leadership role, in partnership with physician and facility leaders, in managing the quality of services provided across the service line. Demonstrates and directs employees in using a systematic approach in analyzing and utilizing data in problem-solving, with a focus on results and the evaluation of outcomes.


    • Utilizes all aspects of continuous performance improvement. Provides care in a fiscally responsible manner through continuous process improvement and through the collaboration of multiple disciplines. Provides direction for process improvement activities, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes and evaluation of utilization patterns and other program outcomes.


    • Shapes a positive service excellence culture and climate within the service line/division. Provides leadership in matching service delivery with service expectations through an organizational structure that facilitates the development of a culture of employee engagement and service excellence. Establishes high performance standards for service outcomes and works with leadership team to meet standards and continually improve patient satisfaction and loyalty. Assures operational targets are met for patient satisfaction, employee satisfaction, physician satisfaction, and employee turnover.


    • Achieves financial targets. Maintains financial accountability while not losing site of clinical quality and service excellence. Meets all revenue, expense, productivity, and operating margin targets. Provides strategic direction for operations and capital expenditures to all leaders to ensure the highest quality of care at the most efficient cost. Manages the financial and capital resources for the areas of responsibility by monitoring operating revenue and expenses, establishing and maintaining cost control programs and developing and implementing new or revised programs and/or services set out in the business plan.


    • Ensures competency of staff through appropriate hiring, training, developing, evaluating, coaching to strengths, and disciplining subordinate staff. Creates an environment of accountability in the division in the areas of our people, service excellence, and accountability for results and expectations. Assesses overall staffing effectiveness in areas of responsibility by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services.


    • Assures compliance with all regulatory bodies, including Medicare, State, Joint Commission and CMS, as applicable. Assures that standards are met.



    Minimum Qualifications

    Requires a level of business and clinical knowledge as normally obtained through the completion of a Masters Degree in business administration, health services administration or related field.

    May require current clinical and/or administrator licensure in state of practice based on regulatory requirements and clinical scope.

    Knowledge of healthcare management as typically obtained through five years of progressive experience in healthcare operations. Must possess a strong knowledge and understanding of healthcare trends and financial management of healthcare operations. Knowledge of the requirements of the various regulatory and accrediting agencies as applicable. Requires strong written and oral communication skills. Must demonstrate strong decision-making, critical thinking and group facilitation skills along with the ability to lead change and to rapidly prioritize needs. Ability to develop strong relationships with suppliers and customers. Analytical and critical thinking skills are required to integrate and interpret data from diverse sources. Ability to integrate information to establish business priorities, decisions and budgets.

    Must be highly computer literate.

    Preferred Qualifications

    BSN highly preferred for Home Care service line.

    Additional related education and/or experience preferred.

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