• Emergency Services Communications Specialist Dispatcher

    Job Number
    North Colorado Medical Center
    North Colorado Medical Center - MTC Dispatch-MISC
    Street Address
    1801 North 16th Street
    City & State
    Position Type
    PD: Per-Diem
    Posting Category
    Emergency Services
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    Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.

    North Colorado Medical Center is looking for a per diem Emergency Services Communication Specialist (Dispatcher) in beautiful Northern Colorado. This Emergency Services Communication Specialist (Dispatcher) position will join a dynamic Emergency Services team working either 7a-7p or 7p-7a. The successful Emergency Services Communication Specialist (Dispatcher) will have will have 2 or more years’ experience helicopter dispatch experience and either experience as an Emergency Medical Technician (EMT) or as an Emergency Medical Dispatch (EMD). If you are interested, please apply for this position.


    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


    About North Colorado Medical Center
    A 378-bed Level II trauma center and acute care facility with over 3000 employees, North Colorado Medical Center is the largest hospital in the region. As a regional medical center, we provide community-based and specialty services for a service area that includes southern Wyoming, western Nebraska, western Kansas and northeastern Colorado. In order to provide the most compassionate and innovative care possible, we bring together state-of-the-art technology and an exceptional team of health care professionals. For the healthcare professional, our Greeley, Colorado location offers access to a wide variety of recreational activities in an inviting, close-knit community.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position will be responsible for all dispatching and coordination of aeromedical transports for the facility


    Essential Functions

    • Receives and processes requests for medical transportation, ensuring the most appropriateunit is assigned in a timely manner; coordinating all aspects of the mission and monitoringlocation of the transport units at all times while maintaining safety as a priority


    • Safely directs and coordinates communications with helicopter, airplanes and groundambulances. Monitors location and maintains communication with helicopter, groundambulances and other aircraft to fulfill required regulations. Follows progress ofaircraft and ground vehicles.


    • Actively participates in transports by adapting to unpredictable situations within the dispatch process by utilizing consistent, solid problem solving skills. Will help facilitate the transition from one transportation mode to another when primary mode is unavailable due to weather or maintenance.


    • Provides superior customer service to both internal and external customers (EMS, law enforcement, other communications centers, hospital staff, patients,family members) by professionally and effectively communicating all relevant informationand providing real time updates.


    • Maintains accurate records of information including pre and post-transport patientdocumentation and transport records. Collects and records proper information to ensure all required data is accurately and consistently entered in the dispatch program



    Minimum Qualifications

    High school diploma/GED or equivalent working knowledge.

    EMTBasic or equivalent

    Work requires interpersonal skills necessary to interact effectively with internal andexternal personnel in stressful situations and to act as a representative of areomedical team to the public. Ability to effectively multi-task and have the ability to verbally communicate clearly and precisely in stressful situationsMust demonstrate alertness at all times and be able to withstand high amounts of stressKnowledge of medical terminology required.

    Data entry skills and customer service Knowledge of basic computer skillsAbility to operate radio technology

    Preferred Qualifications

    Minimum of 2 years previous EMS / law enforcement / critical care experience preferred. Minimum of 2 years previous EMS helicopter dispatching preferred

    Additional related education and/or experience preferred.

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