• Urgent Care Zone Manager

    Job Number
    Banner Urgent Care-Colorado
    Banner Urgent Care-Colorado - Skyline Urgent Care-Urg Care
    Street Address
    1801 North 16th Street
    City & State
    Position Type
    FT: Full-Time
    Posting Category
    Leadership - Non-Clinical
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    The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better.  The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.

    This is a dynamic role that supports all three Banner Urgent Care locations located in Greeley, Loveland and Fort Collins. If you are excited for a challenging role that oversees the day to day operations of the fast paced Urgent Care setting, this job is perfect for you!!

    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


    About Banner Urgent Care
    Discover the difference at Banner Urgent Care. With hours from 7 a.m. to 7 p.m., you'll help care for patients in need of immediate medical attention. A sprained ankle from a basketball game. A nagging cough that won't go away. Whatever they're looking to treat, Banner Urgent Care is ready to help. With minimal wait times, affordable service and ultimate flexibility, Banner Urgent Care is a smart, sensible choice for patients and another great employment option at Banner Health.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position works to ensure the efficient and effective operation of the assigned urgent care zone of up to five clinics, including day-to-day administration of non-provider staff and operations. Uses specialized knowledge, judgment and skills necessary to provide excellent patient care. Responsible for ensuring that high quality patient care and customer service is delivered in the most financially efficient way. Monitors all key performance indicators and constantly identifies and implements changes in areas for improvement and efficiencies.


    Essential Functions

    • Supervises the day to day activities of non-provider staff, ensuring a high level of productivity. Continuously monitors the operations and workflow of the assigned urgent care zone and revises operational procedures as necessary in alignment with system practices to ensure efficiency and drive extraordinary results.


    • Provides exceptional leadership and promotes teamwork and collaboration within the urgent care setting and within the Banner system. Selects, trains, coaches, motivates, conducts performance evaluations, and directs the workflow of staff. Schedules non-provider staff ensuring that staff is appropriately deployed among offices.


    • Oversee all functions of the assigned urgent care zone including reception and scheduling activities, patient service areas, accounting, medical records, transcription, business information systems, and appropriate clinical areas.


    • Functions as a liaison between non-provider staff and providers to ensure effective service for patients. Establishes and maintains effective working relationships with urgent care providers. Serves as a role model and resource person for providing quality patient care and patient information as needed.


    • Maintains office policies and procedures in accordance with provider requirements, facility and system policies and procedures, standard practices of the profession, and related regulatory requirements. Ensures compliance for various accrediting bodies and government agencies and performs all necessary reviews, audits, education, and training to maintain compliant status. Serves as the compliance liaison in designated practices.


    • Determines physical maintenance and equipment needs and repairs and coordinates internal or external resources. Resolves problems relating to the facility on a day-to-day basis. Ensures all areas are appropriately stocked and supplies are readily accessible.


    • Covers front and/or back office functions. Maintains competencies to function in any of the staff roles as needed in order to support efficient operations. If in a clinical capacity, the incumbent must possess the appropriate licensure to function in the role. May also administer medications in accordance with established policies and procedures or as directed, and consistent with demonstrated competencies and state scope of practice.


    • Collaborates with all urgent care and Banner leaders and teams within the market and system to ensure we provide seamless and integrated services to our patients and meet/exceed our established key performance metrics.



    Minimum Qualifications

    Requires a level of literacy, communication and math skills as normally demonstrated at the level of an Associates Degree.

    Requires a level of knowledge and ability normally demonstrated by at least three years experience in a provider's office or medical environment. Requires excellent communication and organizational skills.Requires two or more years of supervisory experience.

    Preferred Qualifications

    Bachelor's degree preferred. Clinical licensure preferred, MA, Licensed Nursing Assistant, etc.

    Additional related education and/or experience preferred.

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