• Director Outpatient Services IOP Behavioral Health

    Job Number
    Banner Behavioral Health Hosp
    Intensive OP Pgm-East Valley
    Address : Street
    7575 East Earll Dr
    Address : Location
    Additional Locations
    Work Schedule
    Position Type
    FT: Full-Time
    Posting Category
    Leadership - Clinical
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    Those who have joined the Banner mission come from all walks of life, united by the common goal: Make health care easier, so life can be better. If changing health care for the better sounds like something you want to be part of, we want to hear from you.


    As our outpatient director, you will provide leadership and oversight for the clinical services of the outpatient programs, which includes attainment of optimal clinical, operational, financial, and staff satisfaction outcomes. You will develop and implement strategies for current operations while interpreting and ensuring compliance with regulations and promotion of standardization and best practices where appropriate. 


    You will work Monday - Friday and some on-call shifts may be required. This position will sit at both Banner Behavioral Health Outpatient in Scottsdale and Chandler. 


    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


    About Banner Behavioral Health Hospital
    For more than four decades, Banner Behavioral Health has provided nationally recognized, comprehensive behavioral health care for patients of all ages faced with the challenges of psychiatric, behavioral health, or chemical dependency problems. Six locations in and around Phoenix (including Chandler, Gilbert, Glendale, Phoenix, Scottsdale and Sun City West) make it easy for our patients to find help, and easy for you to have the neighborhood and lifestyle you want. Banner Behavioral Health is dedicated to providing safe, confidential and compassionate treatment.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position is responsible for developing and implementing strategies for the designated service line including the clinical care, diagnostic evaluation and non-clinical functions. This position provides leadership, direction and support for clinical services in the pursuit to achieve quality outcomes, reduce costs, and shape and interpret the standards required to ensure a high degree of patient, physician and employee satisfaction.


    Essential Functions

    • Provides leadership for the service line, ensuring its strategic and fiscal growth and positioning the organization as a market leader with employees, physicians and the community. Collaborates with the community, physicians and other providers to identify under-met or changing needs of the population and develops new programs, accordingly.


    • Develops a culture of employee engagement and service excellence. Role models behaviors congruent with the organizations principles and values. Establishes high performance standards for service outcomes and works with leadership team to meet standards and continually improve patient satisfaction and loyalty.


    • Explores and develops new services and technological advancements related to area(s) of responsibility; plans for current and future needs using research and data; validates need for related resources/capital.


    • Assesses overall staffing effectiveness in areas of responsibility by ensuring the appropriate number, competency and skill mix of staff are involved in the provision of needed health care services. Assures responsible use of labor budget by making good hiring decisions, providing a work environment that promotes retention and decreasing overtime and casual labor expenses.


    • Manages the financial and capital resources for the areas of responsibility by monitoring operating revenue and expenses, establishing and maintaining cost control programs and developing and implementing new or revised programs and/or services set out in the business plan. Develops and implements strategies to work with all internal and external customers to ensure appropriate reimbursement.


    • Provides direction for process improvement activities, including the establishment of performance measures to attain optimal clinical, operational, financial and satisfaction outcomes. Directs the collection, analysis and presentation of data on utilization patterns and other program outcomes.



    Minimum Qualifications

    Requires a level of business and clinical knowledge as normally obtained through the completion of a Master's Degree in business administration, health services administration or related field.

    Depending on assigned area of responsibility, clinical licensure may be required.

    Requires a level of knowledge and ability normally achieved by a minimum of 5 years management experience in program development or service line management. Must have the ability to foster and inspire a collaborative work environment; guide and motivate physicians, peers, management, and subordinates; and build strong relationships of trust. Must have excellent communication skills with the ability to be assertive and approachable. Must be hard-working, self-motivated, and results oriented.

    Preferred Qualifications

    Additional related education and/or experience preferred.

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