• Telehealth Health Unit Coordinator

    Job Number
    BH Corporate Office
    Tele ICU-Corp
    Address : Street
    525 West Brown Rd
    Address : Location
    Work Schedule
    Position Type
    FT: Full-Time
    Posting Category
  • ---

    The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better.  The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today.


    TeleICU provides remote clinical support for 500+ ICU patients for 27 Banner facilities in 5 States utilizing various technology tools. This service involves Intensivists, ACNPs and eRNs providing clinical support for bedside teams by pro-actively trending, analyzing, and intervening to prevent possible adverse patient outcomes and supporting management of critical/emergent patients. This position requires a minimum of 3 years current acute care hospital and HUC or CNA experience. This person must be comfortable working with a computer and MS Window-based programs, possess excellent customer service and communication skills, and the ability to work well in fast paced, changing environment. Cerner Knowledge preferred.


    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.



    About Banner Health Corporate
    Within Banner Health Corporate, you will have the opportunity to apply your unique experience and expertise in support of a nationally-recognized healthcare leader. We offer stimulating and rewarding careers in a wide array of disciplines. Whether your background is in Human Resources, Finance, Information Technology, Legal, Managed Care Programs or Public Relations, you'll find many options for contributing to our award-winning patient care.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position is responsible for a variety of administrative support functions and customer service for multiple assigned facility/unit areas which promote and support an organized, efficient delivery of patient care workflow for Telehealth providers, Telehealth RNs, and the bedside facilities/units. The position facilitates communication between Telehealth physicians, Telehealth nurses and bedside physicians and nurses and triages calls received from all Banner system-wide Telehealth partnered facilities. This position acts as a liaison with all other Banner internal departments and external contacts including non-Banner healthcare systems. This position requires Telehealth specific patient care computer application skills and Telehealth data specific Admit, Discharge and Transfer (ADT) knowledge as this position is responsible for admitting patients in Telehealth remote monitoring specific system, and on-going patient ADT data collection for Banner-wide in-state and out-of-state Telehealth monitored facilities. The position provides a variety of unit support functions which contribute to the overall efficient operations of the Telehealth department.


    Essential Functions

    • Prioritizes high volume of incoming calls from multiple Banner facility units and triages the calls to the appropriate level of Telehealth patient care providers using Instant Messaging System following Telehealth-specific clinical phone call triage algorithms/guidelines. Performs clerical duties to support overall operating efficiency and effective flow of communication and information throughout the department.


    • Maintains competency of navigating through multiple monitoring systems and applications used in Telehealth for remote patient management for Banner system-wide facilities.


    • Enters accurate patient admit, transfer, and discharge information in Telehealth-specific system application for APACHE data collection which is used for bench marking performance measure for system-wide Banner Intensive Care Units. Notifies the appropriate RN staff of any admissions from multiple facility units and ensures that all abnormal EKG strips are scanned into patients EMR for multiple facility units when necessary and per delegation.


    • Maintains adequate levels of office or dietary supplies and completes requisition forms when supplies need to be ordered. Reconciles supply order upon delivery per delegation.


    • Participates in Shared Leadership and may join Shared Leadership Council or other committees. Accommodates visitors and Telehealth operation related vendors and demonstrates technology and role of Telehealth HUC as needed or assigned.


    • Monitors System-wide Centralized Best Practice and communicates with Telehealth Intensivists and Banner facility units. Participates in various pilot or trial projects for Banner system-wide or specific facilities.


    • Uses skilled communication and promotes collegiality between internal and external staff, providers, and leaders in order to achieve optimal clinical and operational outcomes.


    • Maintains professional and technical knowledge by attending workshops/training sessions and completing all mandatory education as and if required.



    Minimum Qualifications

    This position requires knowledge normally attained with completion of a High School Diploma or equivalent.

    Requires skills and abilities typically attained with one year of medical clerical experience; preferably in a hospital or physician office setting. Must possess excellent organizational skills, as well as effective human relations, communication skills and positive openness to changes. Working knowledge of medical terminology and computer literacy is required. The position requires knowledge of commonly used office software and keyboarding skills.

    Preferred Qualifications

    Successful completion of an approved unit secretary program.

    Additional related education and/or experience preferred.

    Connect With Us!

    Join one of our Talent Communities to learn more about a career at Banner Health.