• Patient Services Specialist

    Job Number
    Banner Home Care AZ
    HME East Location
    Address : Street
    275 East Germann Rd
    Address : Location
    Work Schedule
    Position Type
    PT: Part-Time
    Posting Category
    Administrative / Clerical
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    The future is full of possibilities. At Banner Health, we’re excited about what the future holds for health care. That’s why we’re changing the industry to make the experience the best it can be. Our team has come together with the common goal: Make health care easier, so life can be better.  The future of health care starts here. If you’re ready to change lives, we want to hear from you. Apply today


    Banner Home Medical Equipment is one of the top 5 providers in Maricopa County, AZ, and expanding into the Tucson market in March of 2018.  The services we provide are Respiratory services, Sleep services, Ventilation services, Photo therapy, Negative Wound Pressure therapy, Orthotic and Prosthetics, Durable Medical equipment, Enteral Nutrition, Ostomy, and wound care supplies.  We service over 150,000 customers each year, and in 2018 expect that to double.  We are accredited by The Compliance Company, and have always achieved a three year certifications for services.  We are excited to announce the opening of our new clinic for Banner Home Medical Equipment in Tucson, AZ!  Join a fast growing post-acute services agency in AZ! 


    As a Patient Services Specilist, you will be responsible for providing customer service for referral sources needing durable medical equipment. This position also provides intake and support to the dispatch coordinator to help assure an efficient delivery of equipment, supplies and services to our patients.  This is an opportunity to explore career growth at Banner Home Medical Equipment (HME) which is part of the Banner Post-Acute Services agency! This is a Part Time position, Wed-Fri 8am-3:30pm, and Sat 9am-4:30pm.  The position is located in Gilbert. 


    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life


    About Banner Home Care and Hospice
    Ranked in the top 25 percent of all home care agencies in the United States, Banner Home Care is the largest nonprofit, free-standing home care agency in Arizona. We provide intermittent health care for patients of all ages in the comfort of their home. Our home care team is experienced, compassionate and professional, and the results prove that Banner Home Care measures better than the national and Arizona average in almost all Medicare Quality Compare patient satisfaction results.

    About Banner Hospice
    Banner Hospice have been providing comfort care for the past 10 years in the Phoenix Metro area. The goal is to support quality of life, honor the wishes of patients, maintain the dignity of the individual and support the family through their grieving process. Inpatient Home care is also available for respite care and symptom management. The Banner Hospice Team can provide comfort to the patient and family by alleviating symptoms, by providing meaningful help and by creating an environment to develop lasting final memories.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position is responsible for providing customer service for referral sources needing durable medical equipment. This position works on order processing from start to finish. Provides support with Customer Care Specialist and Dispatchers to help assure efficient delivery of equipment, supplies and services to patients and customers.


    Essential Functions

    • Handles incoming and outgoing calls for new orders/request for services. Gives verbal and written instructions to customers both internal and external. Individualizes approach to customers and introduces self to the customer. Answers all phone calls and assists caller until all needs are met. Returns calls to customers. Greets walk-in customers and assists them with equipment and supply needs.


    • Obtains and enters accurate intake information from health care provider or referral source in order to initiate the referral process. Determines appropriate referral pattern according to available service criteria.


    • Gathers complete and accurate information in order to complete the Service Request form. Provides effective written and verbal communication to other members of the interdisciplinary team to ensure initiation of care.


    • Utilizes computers to create spreadsheets, word processing and reports. Files and fills in for Receptionist and others, when required.


    • Completes insurance verification accurately and appropriately. Follows up regarding necessary communication with payer, provider and billing entities.



    Minimum Qualifications

    High school diploma/GED or equivalent working knowledge. Requires literacy and basic math skills.

    Must possess excellent organizational and interpersonal skills

    Must be proficient with commonly use office software products and possess the ability to learn new software applications.

    Preferred Qualifications

    Previous experience in customer service or familiarity with home medical equipment is preferred.

    Additional related education and/or experience preferred.

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