• Systems Coordinator Senior

    Job Number
    Univ Physicians Health Plans
    HP Statewide Quality
    Address : Location
    Work Schedule
    Position Type
    FT: Full-Time
    Posting Category
    Information Technology - Non-Clinical
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    Operating a hospital is more than IV bags and trauma rooms. One might be surprised by the number of people – and the hats they wear – who work behind the scenes to make sure a hospital runs smoothly and safely for our patients, visitors and staff. Each one plays a critical role and is part of a team to ensure the best care for our patients.


    The Quality Medicare Team is responsible for conducting the annual HEDIS audit including software management, provider training, incentive programs, member education, Quality Improvement Projects, and Chronic Condition Improvement Projects.


    As a Systems Coordinator Senior you will manage the software for Banner’s HEDIS audit and internal quality measures, using Inovalon.  You will be responsible for data submission to CMS, creating and sharing flow charts for the HEDIS project and troubleshooting on the application and data trends, all while working within deadlines in a highly technical role.


    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options, so you can focus on being the best at what you do and enjoying your life.


    About University Physicians Health Plans
    The University of Arizona Health Plans (UAHP) manage a variety of health plans. Our mission is to advance health and wellness through education, research and patient care.



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position provides functional expertise on moderately complex computer applications in an assigned department and may be expected to lead project teams. The incumbent may also be expected to troubleshoot system issues at a moderately complex level and appropriately escalate issues to other resources, as needed. This may include tasks such as creating functional documentation, participating in creating or reviewing technical documentation and training materials.


    Essential Functions

    • Performs analysis of customer needs, make appropriate decisions and provides resolution or product. Products may include, but are not limited to; online applications, electronic forms, moderate to complex reports.


    • Serves as a liaison for application users or customers. This may include education, negotiation and problem solving tasks to deliver desirable outcome.


    • Maintains optimal operation of departmental application in partnership with information technology or external software vendor, as appropriate. This may include implementation, maintenance, testing and/or functional design.


    • May represent assigned area on project teams with regional or company scope on system implementations, policy and practice changes and process redesign. This may also include managing a department program for the system. May prepare and distribute worksheets and reports, as well as maintain a database.


    • Keeps current on industry and regulatory/compliance issues within assigned areas. Provides education and consultation on these issues to customers.


    • In some roles, this position may supervise staff.



    Minimum Qualifications

    Must possess strong knowledge as normally obtained through the completion of a bachelor's degree in related business discipline to area assigned or computer science.

    A level of experience as would typically be obtained in 3 to 5 years working with systems, working as a functional "super-user" of an application in a similar department environment, or providing consultative input for application usage or design is required.

    Excellent working knowledge of typical word processing, spreadsheet and/or database applications is required. Good organizational, critical thinking, problem solving, communication and human relation skills are required.

    Preferred Qualifications

    Experience with system implementation and project management. Additional experience with specialized applications in related area also preferred.

    Additional related education and/or experience preferred.

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