• Transitional Care Navigator

    Job Number
    Banner--Univ Med Ctr Tucson
    Case Mgmt-Hosp
    Address : Street
    1501 North Campbell Ave
    Address : Location
    Work Schedule
    Position Type
    FT: Full-Time
    Posting Category
    Case Management
  • ---

    At Banner Health, we understand that talented health care professionals appreciate having options. We are proud to offer our more than 50,000 employees many career and lifestyle choices throughout our network of facilities. The people of Banner Health are focused on delivering excellent care to our patients. In return, we are committed to excellence in personal development for all our employees.


    As a Transitional Care Navigator, you will coordinate the patient's transition from an acute care facility to the post-acute setting or to the patient's home with community or other resources, based on the recommendations provided by the inpatient Care Today team. You will perform follow-up tasks identified in the inpatient discharge care plan for management of Banner patients across the health-care continuum.

    Additional responsibilities include the transfer of accurate, pertinent patient information between all appropriate entities of the post-acute care continuum. Your role is an essential component to the success of the Care Coordination Care Tomorrow team.


    Your pay and benefits (Total Rewards) are important components of your Journey at Banner Health. Banner Health offers a variety of benefit plans to help you and your family. We provide health and financial security options so you can focus on being the best at what you do and enjoying your life.


    About Banner - University Medical Center Tucson
    Banner - University Medical Center Tucson is nationally recognized for providing exceptional patient
    care, teaching future health-care professionals and
    conducting groundbreaking research. Also located on
    the campus is Diamond Children's - recognized for its
    specialized pediatric services including neonatal and
    intensive care, emergency medicine and cancer therapies.
    Banner - University Medical Center Tucson is Southern
    Arizona's only Level 1 Trauma Center, meaning we care
    for the most critically injured patients. The hospital is
    consistently listed among the nation's top hospitals in the
    prestigious Best Hospitals ranking by U.S. News & World
    Report. Our nurses' innovative, safe and thoughtful care
    has been recognized with Magnet ™ designation from
    the American Nurses Credentialing Center. The hospital's
    physicians are full-time faculty of the University of Arizona College of Medicine - Tucson. Our specialty services
    include comprehensive heart and cancer care, advanced
    neuroscience techniques and a multi-organ transplant
    program. For more information about Tucson, please visit: VisitTucson.org



    About Banner Health
    Banner Health is one of the largest, nonprofit health care systems in the country and the leading nonprofit provider of hospital services in all the communities we serve. Throughout our network of hospitals, primary care health centers, research centers, labs, physician practices and more, our skilled and compassionate professionals use the latest technology to make health care easier, so life can be better. The many locations, career opportunities, and benefits offered at Banner Health help to make the Banner Journey unique and fulfilling for every employee.


    Job Summary

    This position supports the smooth, timely, and coordinated client transition from acute care to alternative levels of care including but not limited to post-acute settings, community services, or physician offices as directed by the care coordination team. This position performs follow-up tasks identified in the inpatient discharge care plan for management of Banner patients across the healthcare continuum.

    Essential Functions

  • Works with the patient to coordinate transition into or out of a care setting in order to obtain appropriate services and benefits as directed by the care coordination team. This may include faxing information, entering referrals or tasking other departments or consultants, arranging authorization and transportation, arranging durable medical equipment (DME), coordinating home health care, confirming arrangements, obtaining clothing, making physician or outpatient appointments, obtaining test results, delivering equipment from DME closet, and other patient related duties as designated.

  • Performs transfer of accurate, pertinent patient information between all appropriate entities of the acute and post-acute care continuum. Performs follow-up calls to patients and providers regarding their experience with Banner; documenting findings and reporting any concerns or dissatisfaction to leadership for follow-up, issue resolution and data collection.

  • Participates in performance improvement projects, Banner initiatives and performs data collection for measurement of projects as assigned.

  • Documents all interventions in the patient medical record both timely and accurately including all elements of the discharge plan. Performs transfer of accurate, pertinent patient information between all appropriate entities of the post-acute care continuum.

  • Works collaboratively with team members; promotes collaborative relationships with vendors, community and referral resources.

  • May perform tasks such as securing community resources/information or other tasks.

  • Minimum Qualifications

    High school diploma/GED or equivalent working knowledge.

    The position requires a proficiency level typically achieved with 3 years experience in healthcare as a Nursing Asst, Medical Asst, Health Unit Coordinator, Patient Care Tech, etc. Must demonstrate effective communication and customer service skills, human relation skills and time management skills with flexibility in responding to multiple demands. In acute care must be able to work flexible hours and work after hours/weekends on rotation.BLS is required for acute-care settings where direct patient care is provided. (BLS is not required for employees working in the Insurance Division.)

    Preferred Qualifications

    Additional related education and/or experience preferred.

    Connect With Us!

    Join one of our Talent Communities to learn more about a career at Banner Health.